At Rutupay Services, your privacy is very important to us. This Privacy Policy outlines how we collect, use, store, and protect your information when you use our services.

1. Information We Collect

When you use our services, we may collect the following types of personal and transactional data:

a. Personal Information

• Full Name
• Mobile Number
• Email Address
• Address (if applicable)
• Government-issued ID (if required for KYC)

b. Transaction Information

• Recharge or bill payment details
• Transaction history
• Payment method details (UPI, card info via secure payment gateway)

c. Device & Log Information

• IP Address
• Device type and browser information
• Access timestamps and activity logs

2. How We Use Your Information

We use your information to:

• Process mobile recharges, bill payments, and other services
• Send transaction confirmations and alerts
• Provide customer support and service updates
• Improve user experience and system security
• Comply with legal or regulatory obligations (e.g., NPCI/BBPS compliance)

We do not sell or rent your personal information to third parties.

3. Data Sharing & Disclosure

We may share your information only in the following scenarios:

• With billers, payment gateways, or service providers for transaction processing
• With regulatory authorities such as RBI, NPCI, or law enforcement, if required by law
• With trusted third-party vendors for backend processing, under strict confidentiality agreements

4. Data Security

We implement strong administrative, technical, and physical safeguards to protect your data from unauthorized access, loss, or misuse. These include:

• Encrypted communication (SSL/TLS)
• Secure servers and firewalls
• Regular system audits and updates

5. User Rights

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate information
• Request deletion of your data (subject to regulatory requirements)
• Withdraw consent where applicable

To exercise any of these rights, please contact us using the details below.

6. Cookies & Tracking Technologies

Our website or mobile platform may use cookies and tracking technologies to enhance user experience. You can control cookie preferences through your browser settings.

7. Third-Party Links

Our platform may contain links to third-party websites (e.g., payment gateways). We are not responsible for their privacy practices, and we encourage you to review their policies.

8. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Continued use of our services after such changes means you accept the revised policy.

10. Contact Us

For questions, feedback, or concerns regarding this Privacy Policy, please contact us at:

• Rutupay Services
• 📞 Phone: +91 9470244547
• 📧 Email: rutupay@gmail.com